We have assembled a collection of answers the most frequently asked questions below.
If you have a question that isn’t answered here, please contact us and we’ll do our best to assist you.
The Ministry of Health and Long-Term Care defines a Family Health Team (FHT) as:
“…an approach to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care for you – the patient. Designed to give doctors support from other complementary professionals, most Family Health Teams will consist of doctors, nurses, nurse practitioners and other health care professionals who work collaboratively, each utilizing their experience and skills so that you receive the very best care, when you need it, as close to home as possible.”
Read more at www.health.gov.ca.
Please refer to our Specialist Physicians page for up to date information.
If your family physician or nurse practitioner is away and you have an urgent concern that cannot wait until he or she is available, you may contact the day Day/Evening & Weekend Clinics. You may also schedule an appointment with the After Hours Clinic regarding acute issues, that cannot wait until the next day.
Providing you have a family physician or nurse practitioner at The Medical Centre, you can make use of our Day/Evening & Weekend Clinics:
The purpose of the Day and After Hours Clinics is to offer rostered patients of family physicians or nurse practitioners, care for the sudden onset of symptoms which require same day attention and cannot wait until our regular clinic hours. The Day/ After Hours Clinics are NOT an intended for emergency or life threatening situations.
During the day Monday-Friday, appointments can be made by calling 705-743-6280.
Appointments for the After Hours & Weekend Clinics can be made by calling 705-743-6222 beginning at 5:00pm Monday-Thursday, 8:00am on Saturdays, and Sundays.
*Please note that the following items will not be addressed during the Day/Evening & Weekend Clinics: prescription refills, allergy shots, travel immunizations, results of lab tests, requests for referrals and completion of forms.
Health Advice made easy. Connect with a registered nurse day or night for free, secure and confidential health advice. Call 811 (TTY: 1-866-797-0007) or Chat on Line. Health811 – Ontario.ca
You will be asked to present your Health Card at each visit. Please refer to the Ministry of Health and Long Term Care website for additional information.
A nurse practitioner (NP) is a registered nurse with advanced university education who provides personalized, quality health care to patients. Ontario nurse practitioners provide a full range of health care services to individuals, families and communities in a variety of settings including hospitals and community-based clinics in cities and smaller towns in Ontario.
We work in partnership with physicians, nurses and other health care professionals such as social workers, midwives, mental health professionals and pharmacists to keep you, your family and your community well.
A nurse practitioner provides care to patients of all ages with a focus on preventing disease, promoting good health and curing illness. We are part of your health care team. We play an important role in helping you to maintain a healthy, active lifestyle, and to understand and/or treat your illness. We also work with your community to promote good health and prevent disease. As a member of your health care team, we offer a variety of health care services including the ability to:
- make referrals to family physicians, specialists and other health professionals
- diagnose and treat illness and/or injuries
- perform physical check-ups
- order and interpret diagnostic tests
- write prescriptions
- provide counselling and education
- provide supportive care through illness
- provide treatments and/or procedures, and
- make referrals to family physicians, specialists and other health professionals
Health Advice made easy. Connect with a registered nurse day or night for free, secure and confidential health advice. Call 811 (TTY: 1-866-797-0007) or Chat on Line Health811 – Ontario.ca.
Patient parking is available on-site at The Medical Centre for a flat-fee of $6.00. There are 5 reserved, handicapped spaces located very close to the entrance doors. There is a DROP OFF /PICK UP ONLY zone in front of the Main Entrance doors for persons requiring this. Drivers are not to leave their vehicle unattended in this zone for any reason, at any time, or to remain parked in this area to wait on a patient to arrive. This service is provided free of charge.
Along Hospital Drive a ramp is available from the street level to the main level entrance doors, as well as a limited number of metered parking spaces.
For those patients who don’t mind parking a short distance from the Centre, we offer parking at a reduced rate of $2.00 per hour to a maximum daily fee of $5.00. This parking lot is located at 68 Hospital Drive, a short walk from The Medical Centre.
Please contact your family physician or nurse practitioner.